Category: socio-technical design
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Socio-Technical System Design
Origins of Human-Centered Design A few years ago, I published a paper on user-centered vs. human-centered design. I compared HCI analysis methods to a more human-centered approach based on industrial engineering and “soft systems analysis” (Checkland, 1999). Having seen the recent explosion of “user-centered” design fields such as User Experience design, I feel even more
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User-Centered Vs. Human-Centered Design
In the last few years, the terms human-centered and user-centered have become synonymous in HCI, with a focus on disciplines such as “user experience” and “interaction design.” Here I will argue that neither discipline really deals with the core issues of human-centered design.