Category: problem-analysis
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Wicked Problems
What are Wicked Problems? A wicked problem is one that is just too complex and messy (comprising multiple problem-elements) to be easily defined. As it can’t be defined, it can’t be resolved using regular analysis methods, such as those used to generate IT system requirements. Different stakeholders will define the problem in different ways, depending
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Why Is Design Improvisational?
The focus of IS design has moved “upstream” of the waterfall model, from technical design to the co-design of business-processes and IT systems. This focus requires an improvisational design approach. IT-related organizational innovation deals with wicked problems. Wicked problems tend to span functional and organizational boundaries as business process and information management problems are intertwined.