Category: organizational knowledge
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Wicked Problems
What are Wicked Problems? A wicked problem is one that is just too complex and messy (comprising multiple problem-elements) to be easily defined. As it can’t be defined, it can’t be resolved using regular analysis methods, such as those used to generate IT system requirements. Different stakeholders will define the problem in different ways, depending
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Appreciative Design & Soft Systems
Appreciating The Context of Organizational Activity Human-centered design requires that we understand – or rather, appreciate – the need for changes to a “real-world” situation that is viewed as a governed by business logic and goals – rather than the engineering logic employed for IT system requirements. The intention is to improve how we understand